Communicating with the stakeholders (WGR Lesson 5)(COSE Lesson 36)

Objectives

1. To identify some barriers to communications
2. To explain eight tools to overcome the barriers
3. To explain how to extract “wants” from stakeholders
4. To explain how to discourage stakeholders from asking for something they don’t need
5. To explain what to do before meeting the stakeholders
6. To explain what to do when meeting the stakeholders
7. To explain what to do after meeting with the stakeholder
8. To provide the opportunity to exercise the 5 levels of knowledge in the updated Blooms taxonomy

Notes

• 0301 Communicating with the stakeholder Session notes (Version 1.1.4)

Readings

• 0302 Kasser, J. E., Four little known tools to jump start your systems thinking, The Systems Thinking Summit – May 2023, https://youtu.be/9LtaAoc-rB8
• 0303 Kasser J.E., Shoshany S., Systems Engineers are from Mars, Software Engineers are from Venus, proceedings of the 13th International Conference on Software & Systems Engineering and their Applications, Paris, France, 2000.